1. The billing model
The seller and service provider for Shadow X trials and subscriptions is Hikaru Koji, an individual trading as Shadow X. Shadow X is a trading name, not a company or separate legal entity.
Shadow X plans reserve hosted MetaTrader 5 terminal capacity. Each plan shows its included Master and Slave capacity and its recurring USD price on the Pricing page. Reserved capacity is billed whether every included terminal is connected or not.
Stripe provides hosted Checkout and the customer billing portal. Stripe collects payment-card information; Shadow X does not receive or store payment-card data. Shadow X receives subscription, invoice, payment and cancellation status from Stripe.
2. Basic seven-day free trial
- One free trial of the Basic plan is available per eligible customer.
- A payment method is required to begin the trial.
- The trial lasts seven days and no charge is made during those seven days.
- Trial capacity is one Master and no Slaves.
- Selecting Expert, Premium, Elite or Ultimate skips the trial and requires immediate payment.
The trial begins after Stripe confirms the eligible trial subscription. Keep a record of the trial end shown in Checkout or your billing area; do not rely only on receiving a reminder.
3. When billing and access begin
Unless you cancel the Basic trial before it ends, Stripe attempts the first Basic-plan charge. Expert, Premium, Elite and Ultimate are charged immediately at Checkout and do not receive free trial time. In every case, paid capacity begins only after successful payment; an unsuccessful payment does not unlock that capacity.
After the first successful charge, the plan renews every 30 days until cancelled. A 30-day billing period is not necessarily the same as a calendar month. The billing area and Stripe records show the active plan, amount and current period.
4. Shadow X HFM-verified rate
Shadow X provides a subscription price 30% below the Standard plan price only while at least one Shadow-mapped HFM trading account remains matched under the Shadow X affiliate relationship and approved in completed HFM partner reports.
One completed report miss places the discount under review without changing the current price. Two consecutive completed report misses confirm that eligibility has ended. Failed, partial or unavailable reports do not count as misses. Shadow X then gives notice of the Standard price and affected renewal date; an already-paid period is not repriced. Eligibility restored before a future renewal restores the discount automatically.
The 30% reduction is a Shadow X subscription discount—not an HFM promotion, trading-account rebate or endorsement—and applies only when reflected in the applicable Stripe billing record or Checkout amount. Shadow X may receive partner compensation from HFM; the discount does not change trading risk or imply a trading outcome.
5. How to cancel
- Sign in to your Shadow X account.
- Open Billing & Trial.
- Select Manage Billing in Stripe.
- Use Stripe’s cancellation control and review its confirmation.
If you cancel the Basic trial before it ends, the cancellation prevents the first Basic-plan charge. Higher tiers are charged at Checkout, so cancelling them prevents future renewals but does not by itself reverse the initial completed charge.
If you cancel an active paid subscription, cancellation stops future renewals. Access continues through the current paid period when applicable, as shown in the billing portal, and then ends. Cancelling after a charge does not by itself reverse that completed charge.
6. Billing errors and refund requests
To report an incorrect charge or request a refund review, email Shadow X support promptly from the address connected to your Shadow X account. Include the account email, charge date, amount and Stripe invoice or receipt reference if available. Do not send your full card number or HFM trading password.
Billing errors and refund requests are reviewed under applicable law and the terms presented for the relevant Checkout or transaction. This policy does not promise that every completed charge will be refunded and does not remove any refund or consumer right that mandatory law provides.
7. Failed payments and access
If a charge fails or a subscription is no longer active, paid capacity may not begin or may stop after the applicable paid period. Use the Stripe billing portal to update the payment method and review subscription status. Contact support if the Stripe status and Shadow X access do not match.
8. Policy changes and support
We may update this policy when the billing flow, providers or applicable requirements change. The date at the top identifies the current published version. The price and terms presented for a Checkout, together with mandatory law, apply to that transaction.
For billing help, email Shadow X support.